Website Terms of Use

These terms govern your use of this website. By using the site you accept them; if you do not accept them, please do not use the site. They apply to the website only — any agreement for the supply, collection or management of pallets is made separately, by phone or in writing, on terms agreed at the time.

This website is operated by Palletmove Limited, trading as Palletmove, a company registered in England and Wales under company number 10370260, VAT registration number 252 4305 34, whose registered office is 21/23 East Street, Fareham, England, PO16 0BZ and whose trading address is Itchen Business Park, Kent Road, Southampton, Hampshire, SO17 2LJ. You can contact us on 023 8017 1048 or 0330 107 0944, or through the contact page.

You agree to use the site lawfully. In particular, you must not:

• attempt to gain unauthorised access to the site, its infrastructure or its data
• introduce malicious code or interfere with the site's operation
• submit false, misleading or automated enquiries
• scrape or systematically copy the site's content for commercial reuse

The content of this site is general guidance for business users, prepared with care from the sources cited on the relevant pages. It is not professional, legal or regulatory advice. Pallet specifications, stock, lead times and compliance requirements change; always confirm the specification, treatment status and delivery details for your order with us directly before relying on them.

This website does not take orders or payments. An enquiry sent through the site is an invitation for us to contact you — it is not an order, and our response is not a binding offer until we expressly confirm price, specification, quantity and delivery. Same-day delivery, where mentioned, is subject to order time, stock, vehicle availability, order details and destination, and is confirmed on the call.

The content of this site — text, page designs and original images — belongs to Palletmove or its licensors. You may view, download and print pages for your own business use in dealing with us; any other reproduction requires our permission.

Third-party brand marks shown on this site belong to their respective owners. They appear solely as a record that goods from those brands have travelled on Palletmove pallets, and imply no customer, partner or endorsement relationship.

Links to other websites, including official guidance and Pallets Direct, are provided for convenience. We are not responsible for the content of external sites, and a link is not an endorsement.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under the law of England and Wales.

Subject to that, the website and its content are provided for general information without warranties of any kind, and we are not liable for loss or damage arising from reliance on the site's content or from any interruption or unavailability of the site. Liability under any supply or collection agreement is dealt with in that agreement, not in these terms.

How we handle information is set out in the privacy notice and the cookie policy.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from them.

We may update these terms from time to time; the version on this page applies from the moment it is posted. These terms were last updated on 4 September 2026.